Service Center
Leveraging customers' personalized needs, we collaborate closely with the company's design and R&D teams to provide tailored product development support—carefully guiding clients from initial concept design and sample creation all the way through to full-scale mass production, helping them bring distinctive products to market that meet consumer demands.
Consulting services
We provide one-on-one, expert answers to customer inquiries regarding product selection, technical specifications, certification standards, and more. Leveraging the company’s extensive portfolio of product certifications (including UL, ETL, CE, GS, BS, KEMA, SAA, and others) and deep industry expertise, we tailor product solutions that meet local standards for customers in various regions—such as Europe, Australia, the U.S., and beyond. Additionally, we offer timely consultations on factory qualifications, production capabilities, and other key collaboration-related information.
After-sales Commitment
The company’s sales services include pre-sale, in-sale, and after-sales support—throughout each stage, we’ll provide you with thoughtful, attentive service!
Pre-sales Service
1. Dedicated technical support staff providing professional technical consulting services.
2. Adjust the design according to customer requirements and carry out in-depth design work across various aspects, such as functional structure.
3. Provide customers with a detailed introduction to the production processes and product effects of various materials.
After-sales service
Guided by the belief that "the customer comes first," the company has launched a 24-hour service hotline to ensure round-the-clock support.
During use, should any quality issues arise, the company will assign qualified professionals to analyze the problem and provide timely solutions, ensuring the smooth operation of the user’s workflow.
During the warranty period, if the product develops quality issues (excluding those caused by human factors), our company will provide free repair and replacement services, as well as complimentary maintenance and repair assistance.
Zhejiang Tiantian Electronics Co., Ltd.
Phone: +86-576-85969999
Email: carl@tiantianlights.com
Fax: +86-576-85997958
Address: No. 2508 Baiye East Road, Datianliu Village, Datian Subdistrict, Linhai City, Taizhou City, Zhejiang Province